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Forgotten wallet password
You have a wallet file or app but can't remember the password. We can discuss safe, realistic recovery approaches based on the details you still know.
Solace Cyber Workstations
Services
Explore wallet access support, legacy wallet files, inherited assets, and security guidance.
Where we can help
Every clue is a place to start.
Lost access can look different from one wallet to the next. We begin by understanding what you have and what you remember.
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Incomplete recovery phrase
Some words may be missing or out of order. We help assess what information is available and explain options for handling it securely.
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Old drives & wallet files
An old computer, backup, or drive may hold useful wallet data. We can help you identify relevant files and plan careful next steps.
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Inherited digital assets
When a loved one leaves behind a digital wallet, organizing records and understanding access options can be a difficult first step.
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Wallet-specific guidance
Tell us which wallet or platform is involved. We'll help determine whether your situation fits the kind of support we provide.
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Security & next steps
Not sure what to share or who to trust? Start with a high-level description. We'll help you avoid exposing sensitive credentials unnecessarily.
A closer look
Practical guidance, matched to your situation.
Every case starts with the information and records you already control. The goal is to understand the situation, identify safe options, and avoid unnecessary risk—not to promise an outcome before the facts are known.
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Initial situation review
Describe the wallet or platform, when access was lost, the devices or backups you still have, and the steps already attempted. Keep the description general at first and leave secrets out.
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Backup and file planning
Review what types of backups may be relevant, such as an old computer, external drive, wallet export, or written notes. Preserve originals and make working copies before attempting changes wherever practical.
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Password-clue organization
Organize non-sensitive recollections about password patterns, approximate dates, software versions, and previous devices. Avoid repeatedly guessing passwords if that could lock an account or alter data.
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Recovery phrase context
Discuss whether a phrase is incomplete, out of order, or associated with a particular wallet standard. Never place actual seed words or private keys in a website form, email, or chat.
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Risk and provider checks
Before committing to any service, ask for written scope, costs, privacy practices, data-handling arrangements, and limitations. Be cautious of guarantees, pressure, and unexplained upfront payments.
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Clear next-step guidance
Use the available facts to decide whether to preserve evidence, seek wallet-specific documentation, contact an official platform, or consult an appropriately qualified professional.
What we will never ask you to post here
Do not send your seed phrase, private key, wallet password, one-time code, remote-access code, or recovery-file contents through this website. A safe first conversation can begin with a high-level description.
Digital asset recovery support
Crypto recovery starts with a careful assessment.
Solace Cyber Workstations offers guidance for people investigating lost access to cryptocurrency wallets, legacy wallet data, and related digital-asset records. Every case is different; an assessment helps clarify what may be possible before you decide on next steps.
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Bitcoin wallet access
Discuss access problems involving Bitcoin wallets, older wallet software, wallet files, backups, forgotten passwords, and known device history. We can help organize the facts and identify suitable, documented next steps based on what you still have.
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Ethereum and EVM-compatible wallets
Review general access issues involving Ethereum and compatible wallet software, old devices, keystore files, and account records. A public address can help identify on-chain activity, but it does not by itself restore control of a wallet or prove ownership.
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Forgotten passwords and encrypted files
Discuss what wallet software was used, whether the original file remains intact, what backups exist, and what non-sensitive password clues you remember. Any technical work should be scoped first, with clear permissions and safeguards for original data.
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Missing or incomplete recovery information
If recovery information appears incomplete, out of order, or associated with an uncertain wallet, we can help you understand what details matter and what the limitations may be. Never send actual recovery words or private keys through a form, email, or chat.
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Old computers, drives, and backups
Identify possible sources of wallet data such as an old laptop, external drive, backup archive, or written records. Preserve the original device where practical, avoid saving new files to a potentially failing drive, and make a separate copy before experimentation when possible.
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Blockchain transaction and address research
Public blockchains can reveal transactions, timestamps, balances reported by an explorer, and movement between addresses. This is read-only research: it cannot reverse a transaction, reveal a private key, confirm a real-world identity on its own, or guarantee that assets can be recovered.
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Scam and suspicious recovery-offer review
If someone claims they can recover assets for an upfront “unlock” or “release” fee, asks for remote access, or promises guaranteed results, pause before paying. We can help you organize warning signs and questions to verify independently. Preserve messages and transaction records if you suspect fraud.
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Inherited or business-related wallet inquiries
For a wallet associated with a deceased family member or an organization, keep relevant records safe and establish who is authorized to act before proceeding. Legal and estate requirements vary; qualified legal advice may be needed before any access work begins.
What an initial review covers
Understand the facts before authorizing work.
A responsible first step is to describe the issue without revealing secrets. We can discuss the wallet or platform, approximate dates, devices and backups available, what changed, and which steps have already been attempted.
If a case appears suitable for further work, request a written scope that explains proposed tasks, access permissions, fees, privacy and data-retention practices, risks, communication expectations, and limitations before authorizing anything.
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Initial case mappingOrganize wallet type, device history, backup locations, and the exact access problem.
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Evidence preservationKeep original files and devices unchanged where practical and avoid risky experiments on the only copy.
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Public transaction researchUse public blockchain data for context, without confusing visible transactions with wallet control or guaranteed recovery.
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Clear scope and consentConfirm the owner or authorized representative, agree on the work in writing, and retain the ability to pause and ask questions.
Your seed phrase and private keys must remain private.
Never share seed words, private keys, wallet passwords, two-factor authentication codes, recovery codes, or remote-access credentials with us or anyone else through ordinary messages. A legitimate first conversation does not need these secrets. Crypto recovery cannot be guaranteed; some wallets are permanently inaccessible, and transactions generally cannot be reversed by a recovery service.