01
Identify the wallet
Note the wallet name, approximate year it was created, device or operating system used, and whether it was a software wallet, hardware wallet, or exchange account.
Solace Cyber Workstations
How it works
Learn about the careful assessment process and practical next steps for digital asset access support.
The process
One careful step at a time.
You'll know what information is needed and why. No technical experience required to get started.
STEP 01 / INTRODUCE
Tell us the situation
Describe your wallet type, what access you've lost, and what resources may still be available.
STEP 02 / ASSESS
Review the options
We consider the information you provide and explain whether there may be a practical path forward.
STEP 03 / AGREE
Confirm the scope
Before any work begins, discuss the method, privacy practices, expected costs, and limitations in writing.
STEP 04 / PROCEED
Move forward safely
If you choose to proceed, follow an agreed plan and keep control of your sensitive credentials.
Before you contact us
Prepare useful details—without exposing secrets.
A short, organized summary can make an initial conversation more useful while protecting your wallet and personal information.
02
Describe the access problem
Explain what changed: a forgotten password, missing device, damaged drive, incomplete backup, or uncertainty about which wallet was used. Include only details you are comfortable sharing.
03
List available materials
Make a private inventory of old devices, backup locations, wallet files, receipts, and notes. Do not upload them until you understand the purpose, security arrangements, and written scope.
04
Record previous attempts
Keep a simple note of steps already tried and any error messages. Avoid modifying the original drive or repeatedly attempting guesses when the consequences are unclear.
After the initial review
Understand the options before deciding.
A responsible review should explain what is known, what remains uncertain, what information might be needed next, and whether the proposed next step is proportionate to the situation.
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Written scopeAsk what work is proposed, what is excluded, how progress will be communicated, and who will handle your information.
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Transparent costsRequest fees, payment milestones, and any potential extra charges in writing before authorizing work.
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No guaranteed outcomeWallet access may be permanently unrecoverable. Treat claims of guaranteed success or instant recovery with caution.
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Your decision stays yoursYou should be able to pause and ask questions before agreeing to a proposed approach.
Not sure what information is safe to share?
Use the security checklist first. It offers general warning-sign guidance and does not send your answers to the site.
A closer look at the process
From first questions to a clear, informed next step.
Solace Cyber Workstations helps people organize digital-asset access problems, understand possible options, and approach the next step carefully. The process begins with the facts available—not a promise that every wallet can be recovered.
01
Tell us what happened
Start with a plain-language description: which wallet or platform you used, approximately when you created it, what access problem occurred, and whether you still have the original device or backups. You do not need to share passwords or wallet secrets.
02
Organize the available evidence
Make a private inventory of relevant devices, wallet files, backup drives, software versions, transaction IDs, public wallet addresses, and any error messages. Keep originals safe and distinguish confirmed facts from guesses.
03
Identify the type of problem
Different situations need different approaches. A missing device, a damaged drive, an encrypted wallet file, a forgotten password, an incomplete recovery phrase, and an exchange-account issue are not the same problem and may have different limits.
04
Discuss realistic options
Review what can reasonably be checked, what information is missing, and which actions might put the original data at risk. Some cases may call for official platform support, a qualified data-recovery specialist, legal advice, or no further technical work.
05
Agree on scope before work
Before authorizing any paid work, request written details of the proposed tasks, permissions, fees, possible extra costs, privacy safeguards, storage and deletion practices, timeline expectations, and circumstances where work would stop.
06
Review findings and next steps
Ask for a clear explanation of what was checked, what was found, what remains uncertain, and what the next options are. Keep your own records and never feel pressured to continue if the explanation or terms are unclear.
Crypto recovery support
How we approach cryptocurrency access cases.
For Bitcoin, Ethereum, and other digital-asset wallets, the first step is to understand the wallet type and the source of the access problem. We may discuss the history of the wallet, the software or hardware involved, whether a backup exists, and whether public blockchain records can provide useful context.
Public transaction research can help explain activity associated with an address, but it cannot reveal a private key, establish real-world identity by itself, or reverse a completed blockchain transaction. A visible balance is not proof that wallet access can be restored.
Where old devices or files may be important, preserving the original data is a priority. Avoid experimenting on the only copy, installing unverified recovery tools, or repeatedly guessing credentials if you do not understand the risks.
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Wallet and device historyIdentify the wallet software or hardware, approximate dates, operating system, and what has changed since access was last available.
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Backup and file review planningList possible wallet files and backups privately; confirm the purpose and secure handling before sharing any sensitive file.
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Public address researchUse public transaction records for context only, without confusing blockchain visibility with control over the assets.
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Security-first next stepsKeep seed phrases, private keys, passwords, and authentication codes secret at all times.
Why consider Solace Cyber Workstations?
Choose a service that explains the process before asking you to commit.
We recommend starting with a careful conversation and a clearly defined scope. You should understand the options, the limitations, the costs, and how your information will be handled before deciding whether to proceed.
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A structured starting point
Organize a complicated access issue into a clear summary of the wallet, devices, backups, and previous attempts so the next decision is based on facts.
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Security-conscious guidance
Begin with non-sensitive information and ask questions about privacy, access permissions, and data handling before sharing files or authorizing technical work.
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Clear scope and costs
Request a written description of the work and charges before agreeing. You should be able to compare options, pause, and decline if the terms are not right for you.
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Realistic expectations
We do not suggest that every case is recoverable. Strong encryption, missing recovery information, damaged data, or unavailable account access may make recovery impossible.
Our recommendation: start with a careful assessment.
If you are dealing with a lost wallet, inaccessible backup, or uncertainty about crypto transactions, consider contacting Solace Cyber Workstations with a brief, non-sensitive summary. Ask questions, review the scope and fees, and proceed only when you understand the proposed approach. Never send a seed phrase, private key, wallet password, one-time code, or remote-access credentials.
Before you share anything, protect your wallet.
Never publish recovery words or private keys in a form, email, chat, screenshot, or support ticket. Be cautious of anyone promising guaranteed recovery, pressuring you to pay immediately, requesting remote access, or demanding an additional fee to release supposedly recovered funds. If you suspect a scam, stop and verify independently.