⛨
Keep secrets offline
Never send seed phrases, private keys, passwords, or remote-access codes through a contact form, email, or chat.
Solace Cyber Workstations
Security check
Use the Solace Cyber Workstations security checklist to identify common wallet recovery warning signs.
Interactive safety tool
Check your next step before sharing anything.
A quick, private checklist to help you prepare for a wallet-access conversation. Your answers stay in this browser and are not sent to Solace.
⌕
Verify before paying
Independently verify who you are dealing with. Request written scope, fees, privacy terms, and limitations before authorizing work.
↗
Pause on pressure
Guaranteed recovery, urgent payment demands, unsolicited messages, and requests to install remote-access tools are warning signs.
Know the warning signs
How to interpret common recovery risks.
The checklist is an educational aid, not a technical scan of your device or wallet. It cannot verify a provider, inspect a wallet, or determine whether recovery is possible.
!
Requests for secret credentials
A seed phrase or private key can give direct control over assets. Never disclose these to a recovery provider, support agent, stranger, or website. Do not share one-time codes or remote-access credentials either.
⌛
Urgency and guaranteed results
Pressure to pay immediately, promises of guaranteed recovery, fabricated deadlines, or claims that a fee must be paid to “release” recovered funds are serious warning signs. Pause and verify independently.
↗
Unexpected links and software
Do not install remote-access tools or open files sent by unsolicited contacts. Navigate to official wallet or exchange support through a trusted bookmark or independently verified website.
▤
Preserve original evidence
Keep original devices and backups unchanged where practical. If files may be important, create a separate copy before experimenting and consider qualified assistance for damaged storage media.
✓
Verify terms in writing
Before paying or sending files, ask for a clear description of the work, costs, privacy practices, data retention, expected communication, and known limitations.
⛨
If you already shared a phrase
Assume the wallet may be compromised. Using a trusted device and official wallet guidance, consider moving remaining assets to a new wallet you control. Never reuse an exposed phrase, and be alert for follow-up recovery scams.
Keep your first message non-sensitive.
Wallet type, approximate date, device type, and a plain-language description of the issue are usually a safer starting point than screenshots or files containing private information.
Security services and practical guidance
More than a checklist: understand risks and choose safer next steps.
Solace Cyber Workstations also offers security-focused guidance to help people recognize common digital risks, protect sensitive information, and make better-informed decisions around cryptocurrency, wallet access, online accounts, and suspicious recovery offers. The information below describes guidance and review areas—not a claim that this page performs a technical scan.
⛨
Digital security risk review
Discuss the situation, the accounts or devices involved, what changed, and which warning signs you have noticed. A structured review can help prioritize sensible steps such as securing email, checking account recovery settings, updating software through official sources, and reviewing recent account activity.
⌕
Crypto recovery and wallet safety
We offer guidance for people facing cryptocurrency wallet access problems, missing backups, forgotten passwords, or uncertainty about recovery options. The first step is to identify the wallet type and available records without exposing seed phrases, private keys, wallet passwords, or authentication codes. Recovery is not guaranteed.
!
Scam and phishing awareness
Learn to recognize suspicious messages, lookalike websites, unexpected attachments, fake support accounts, urgency tactics, and requests for extra fees. Verify the sender through a separate trusted channel, avoid clicking unsolicited links, and never install remote-access software at a stranger's request.
▤
Account and device protection planning
Review general protective measures such as unique passwords, a reputable password manager, multi-factor authentication, current operating-system updates, secure account-recovery options, and backups. Prioritize the email account tied to important services because it may be used to reset other accounts.
◇
Privacy and sensitive-data handling
Identify information that should not be sent through ordinary contact forms or chat, including identity documents, private keys, recovery phrases, passwords, one-time codes, and unredacted screenshots. Before sharing any file with a provider, ask why it is needed, who can access it, how it is protected, and when it will be deleted.
✓
Incident response and next-step planning
If you suspect compromise, preserve relevant messages and transaction records, stop engaging with suspicious contacts, and use a trusted device to secure affected accounts. Contact the relevant platform through official channels and consider reporting suspected fraud to the appropriate authorities. Do not pay additional fees to recover funds based on an unsolicited promise.
How a security review can work
Clear questions first. Practical recommendations next.
A useful first discussion starts with a non-sensitive summary of the concern. We can help organize the known facts, explain common risks, and identify which actions may be worth considering. If further service is proposed, ask for a written scope, costs, privacy arrangements, permissions, limitations, and expected communication before authorizing it.
This online checklist does not inspect your computer, scan a wallet, test a network, confirm a provider's identity, or determine whether an account has been compromised. A result is general educational guidance based on your answers.
✓
Understand the concernDescribe what happened, when it began, and which accounts, devices, or communications may be involved—without including secrets.
✓
Prioritize immediate risksFocus on suspicious access, exposed credentials, compromised email, unexpected payment requests, or possible wallet exposure.
✓
Choose appropriate actionsUse official service channels, trusted devices, verified software sources, and qualified specialists when the situation calls for them.
✓
Review scope and privacyBefore paid work or file sharing, understand the proposed tasks, charges, access, storage, and deletion arrangements.
Our recommendation: address security concerns early.
If you are concerned about a suspicious message, a potentially exposed account, a cryptocurrency wallet access issue, or an offer that promises recovery, consider contacting Solace Cyber Workstations for security-focused guidance. Start with a short, non-sensitive description, ask questions, and review the scope and costs before deciding whether to proceed. For active financial fraud or account compromise, contact your bank, exchange, or platform through its official channels promptly.
Protect your secrets—even when asking for help.
Never share seed phrases, private keys, passwords, one-time codes, backup codes, or remote-access credentials through this site or with an unsolicited contact. Solace Cyber Workstations cannot guarantee that every incident can be resolved or every wallet recovered. This page provides general guidance; it is not a substitute for emergency services, legal advice, or a formal technical audit where one is required.